Warranties

Purchaser is responsible for the return of the goods to the store of purchase

Kwila

  • Furniture used in a domestic situation is guaranteed against defects in materials or workmanship for a period of 5 years from date of purchase by the customer.
  • Furniture used in a commercial situation carries a 3 year warranty, except for folding furniture which is limited to a 2 year warranty.
  • Wear and tear, misuse or failure to maintain the timber in accordance with maintenance instructions are not covered by warranty.
  • Acrylic/Olefin slings and cushions are guaranteed against fading for a period of 3 years.
  • Living On The Outside will repair or replace faulty items in a timely manner, provided all care and maintenance as per manufacturer instructions have been taken. 
  • Providing us with photographic evidence will also assist us in identifying any possible manufacturing problem.

BBQ's

  • Each BBQ is supplied with a User Manual (assembly and instructions for use) and a Warranty card.
  • Each purchaser is responsible for registering the warranty of any BBQ at the time of purchase, as per details set out in detail on each warranty card found with each individual BBQ.

Wicker

  • The Polyethylene Synthetic wick fibre is warrantied for 3 years free from defects of cracking, peeling or breaking.
  • Quick Dry Foam for cuchions holds a 2 year manufacturer's warranty.
  • Sunbrella fabrics holds a 5 year manufacturer's warranty. 

Glass & Aluminium

  • Aluminium Outdoor furniture used in a domestic situation comes with a 3 year warranty and are guaranteed to be free of defects in workmanship and materials for this period from date of purchase.
  • Commercial graded products carry differing warranties. These warranties shall be given on request and at time of purchase.
  • Any damage to products due to normal wear and tear, misuse, rust or improper care is NOT covered under this warranty.

 Umbrellas

  • Warranty details on each style of umbrella do differ and are available on request and at time of purchase.

Outdoor Bean Bags

Indosoul Outdoor Bean Bags:

  • PVC Coated Bean Bags: 12 months on zips, stitching and severe fading. When not in use we recommend you remove out of the direct sunlight.
  • Marine grade canvass Bean bags: 12 months on zips, stitching and severe fading. When not in use we recommend you remove out of the direct sunlight. 
  • Solution Dyed Acrylic Bean Bags: 12 months on zips, stitching and severe fading. When not in use we recommend you remove out of the direct sunlight.

 

Note:   The above information has been supplied by specific suppliers and is correct as at 19th September 2017